Refund policy
■ 교환/환불 신청 기간
- 상품 수령 후 7일 이내에 신청하셔야 합니다.
- 전자상거래 등에서의 소비자보호에 관한 법률에 따라 처리됩니다.
■ 교환/환불 가능한 경우
- 상품 불량 또는 파손된 경우
- 주문한 상품과 다른 상품이 배송된 경우
- 상품 설명과 현저히 다른 경우
■ 교환/환불 불가한 경우
- 고객 변심으로 인한 경우 (단, 미개봉 상태는 가능)
- 고객 과실로 상품이 훼손된 경우
- 사용 또는 일부 소비된 경우
- 포장이 훼손되어 상품 가치가 상실된 경우
■ 반품 배송비
- 단순 변심: 고객 부담 (왕복 배송비)
- 상품 불량/오배송: 판매자 부담
■ 환불 처리
- 반품 상품 확인 후 3~5 영업일 이내 환불 처리됩니다.
- 카드 결제: 카드사 취소 처리
- 계좌이체: 환불 계좌로 입금
■ 취소 가능 기간
- 결제 완료 후 출고 전까지 취소가 가능합니다.
- 출고 이후에는 취소가 불가하며, 반품 절차를 이용하셔야 합니다.
■ 취소 방법
- 주문 내역에서 직접 취소 요청
- 고객센터 이메일 또는 전화로 취소 요청
■ 취소 후 환불
- 취소 확인 후 3~5 영업일 이내 환불 처리됩니다.
- 카드 결제: 카드사 취소 처리
- 계좌이체: 환불 계좌로 입금
■ 유의사항
- 제작 상품 또는 맞춤 제작 상품은 제작 시작 후 취소가 불가합니다.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jinurock@naver.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jinurock@naver.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jinurock@naver.com.